Return policy

* Changed your mind?

Returns are accepted unless otherwise stated, however the cost of returning is down to yourself. The item upon arriving back in its original sent out state will be refunded within 14 days, minus any postage costs. We do not refund postage.

Embroidered, personalised or specially ordered in for you items are non refundable.

Please email us to let us know your intentions to return prior to return via contact us tab.

Returns to be made within 14 days from dispatch.

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* Faulty item

We will send you a postal qr code to return at our expense and upon return, fully refund you.

Please email us to let us know your intentions to return prior to return via contact us tab.

Returns to be made within 14 days from dispatch.

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I brought in the shop

No problem, returns are accepted within 14 days if in original packaging, unused and with receipt.

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Return address;

Nag Mad Equestrian

254, Milton Rd, Milton, WsM BS22 8EW